NEW March 2023 Team Workshop to Encourage
Tracey recently facilitated a team coaching event for
G4S in Guernsey. By offering a balance of Support and Challenge and
using techniques from 'Generative Dialogue', the team explored
better ways of working together and deepened their understanding of
one another. The feedback was unanymously positive.
"The Concentric Circles exercise was really useful!"
"I wouldn't change anything about Tracey's workshop. It was
really good for everyone to be listening without
"The session provided lots of food for thought. The Concentric
Circles exercise was useful and made it easier to speak up without
"Everything about this session was useful. Tracey is a great
coach and facilitator."
March 2023 'Panning for Gold: the importance of inviting
"I attended Tracey's presentation on the importance of
inviting and receiving feedback, as a manager, titled 'Panning for
Gold'. The session was really thought-provoking, very enjoyable and
engaging. I left feeling motivated to actively seek
"Tracey's session on feedback was really useful. It allowed me
time and space to reflect on the importance of feedback in my new
role. The only thing I'd change would be to allow more time to
spend on this important subject."
Nicola de Jesus
"Tracey's 'Panning for Gold' presentation was really useful.
Her anecdotes, models and tips on how to reframe things to look at
them differently, provided lots of food for thought and motivation
to do things differently."
Sophie le Sueur
"The various models Tracey shared, and her experience as a
coach, made this a really useful session. I wouldn't change
anything. It was enjoyable and at a good pace."
"It was an amazing workshop! I came away with lots of ideas on
how to improve."
"Tracey's 'Panning for Gold' session was really useful. I
particularly valued the reminder about the importance of
self-awareness, and the need to find balance. Also, the importance
of listening and pausing."
"Tracey recently facilitated our company off-site, for the 2nd
time. I found it helpful to see how the company has progressed over
a couple of years. Hearing my colleagues' and the Directors' views
on the company and its values was very insightful. Also, being
encouraged to get valuable points across and seeing the direction
of the company, helps build morale.
I had to attend via Zoom but feel the workshop set up was
fine-tuned to get people feeling comfortable and engaged, right off
the bat. I appreciated the extra effort Tracey put in to help me
get my points across and how she kept checking to see if I was
the tasks set and what was going on inside the physical
Richard Abel, SunWorks, Feb 2023
"I believe the part of the sesison where we looked at Values
was super helpful to put us all on the same page and increased
motivation, engagement and passion. I wouldn't change anything
about the workshop. It was very engaging and makes you think
differently, with different perspectives! It was great!"
James Wall, SunWorks, Feb 2023
"Before coaching with Tracey, I was quite stubborn and thought
I was programmed to do things one way. But Tracey has challenged my
thinking and my approach, which has been key! I now challenge
myself to approach things differently, and am also taking more of a
'coach approach' with my team. It's made me more productive,
focussed and more organised.
The 'hierarchy of criteria/ values' exercise at the start of
our work together was a real turning point for me. It made a lot of
sense. I have to say that I found it very easy to trust Tracey,
very quickly, which is unusual for me. She is genuine and that's
At a senior level, we have all been talking about direction
more, which is really helping the business, so it's definitely been
a wothwhile investment.
Tracey's work really is a bit of 'mind-magic'…... I'm not sure
how it works but it does!"
Stuart Mayor, G4S Secure Solutions
"Tracey facilitated an SLT offsite for us, which was excellent.
She provided a safe space, which allowed for honest and open
conversation that, crucially, led to a clear set of deliverables.
As a first step, it was pitched exactly as needed and engaged the
whole team, who all came away feeling positive about the way
Simon Haywood, CI Managing
Director, G4S Secure Solutions
"I have worked, and continue to work with Tracey on a variety
of work and life challenges: from frustration and anxiety through
to delegation, personal performance and reflection.
Tracey has a unique, genuine ability and a relaxed style that
supports you to achieve real outcomes that you can implement in
your day-to-day life whether at work or at home.
Tracey's focus on a "sense of purpose" has made a significant
difference to how I tackle and approach everyday work and personal
Simon Haywood, CI Managing
Director, G4S Secure Solutions
"We chose Tracey to help us give some structure to our 'out of
office' strategy day, intended to provide the opportunity for all
staff to give their input to the future direction of the
company. Whilst this is a liberating experience, it can
easily turn into a talking shop, with everyone struggling to
remember the good ideas among the rest. Tracey was a great
choice as facilitator. By the end of our day together, everyone had
felt included, we had voted on the best ideas and had a volunteer
to take each one forward. It was a really worthwhile
Ian Brandon, Director,
"I participated in a great coaching call with Tracey this
morning. The hour absolutely flew by, as she coached me to open my
mind to reflect on managing the fast-moving, ever-growing
information streams regarding COVID-19. We also explored how we can
look at innovative ways to survive these unprecedented times. Thank
you, Tracey. I look forward to our next coaching session!"
Mark Falla, Director at G4S Guernsey
"If I had to describe Tracey's training in just one word, it
would be "Outstanding". Her style was
superb. Using her technique of support and challenge, the team was
able to respond to her diligently. They were also able to grasp the
concepts taught and apply them. Tracey was also flexible in her
approach, which allowed us to optimize the training which was a
real success. Thank you, Tracey, for supporting us. Great
Stacey J O'Brien, Managing Director, Butterfield Bank,
"Tracey has worked with us at Romerils on a number of projects.
She has a fantastic ability to quickly understand our
objectives, and structure training and coaching to meet these. From
delivering workshops on staff motivation and engagement to our
management team, to 1-to-1 coaching, Tracey's ability to
communicate, present and coach people is to be admired and
benefited from. A genuine thank you for your help, Tracey."
Steve Jewell, MD, Romerils
"Tracey's workshop was involving and passionately delivered.
Her explanations and enthusiasm really helped to explain the
various do's and don'ts of effective communication within the
workplace. I would thoroughly recommend her to anyone. She is an
Oliver Day, Property and Construction Services Ltd,
"Thank you, Tracey. You and your coaching skills are the
reason I am doing so well in my management role. Fantastic
inspiration and techniques which work a treat."
Des Brady, Department Manager,
"Tracey facilitated a board and senior officers away day for
Jersey Sport. Tracey was great to work with throughout the
planning and delivery phases and worked hard to build a background
on the organisation, the individuals involved in the day and the
goal we wanted to achieve. She designed the day to make us
think strategically and balanced the day well, giving us enough
space to be creative but also making sure we stayed on task and
focused on our goal. I would recommend Tracey for similar
Catriona McAllister, Chief
Executive Officer, Jersey Sport
"I didn't think I had any burning issues to talk about in
today's coaching conversation, but Tracey always manages to find
that, actually, there is something! I came away with a change in my
beliefs: ammunition for me, to help my delvelopment and take a step
towards my goal. Tracey's coaching is supporting me to become the
person I'm striving to be." Darren McCue,
"We always have such fantastic feedback from our colleagues who
attend Tracey's training sessions. She is a true expert within her
field. Tracey always strikes the perfect balance of delivering
informative theory with engaging interaction, encouraging every
delegate to get involved and think outside the box. Thank you,
Tracey- it is always a pleasure to work with you."
Kim Royle, HR Manager, Romerils
COACHING SKILLS WORKSHOPS
"Tracey's subject knowledge is very strong, which she shares in
a clear and engaging way, allowing everyone to be involved."
Stan Fisher, JP Restaurants
"That was the most engagaing and self-reflecting course I have
been on in a long time! Tracey's passion for coaching makes the
subject interesting. Thank you!" Helen Maletroit, Jersey
"Tracey is clearly knowledgeable and experienced in coaching.
The material is well explained and thought-provoking."
Jamie Hillion, Zedra
"Tracey's energy is amazing. Thank you for an excellent course."
Sandro Moniz, Longueville Manor
"Tracey is an excellent trainer: challenging, engaging and with
a wealth of knowledge. She knows how to keep people entertained
while learning. It was all very helpful and relevant to my
workplace. I would love to attend further sessions with
Tracey." William Hetherington, Randalls
"Thank you for a brilliant and very useful day. I thoroughly
enjoyed it and have taken a lot from it. I found the course
invaluable due to its content, but mostly thanks to Tracey who is
an excellent trainer. I cannot recall another course where 100% of
delegates were engaged in the discussions! We had an intense, but
well-paced and brilliantly structured day. The training was very
interactive, which made the material and the new skills really sink
in. Tracey is incredibly knowledgeable and her passion for the
subject is contagious and truly inspiring. Thank you so much. I
can't wait to put all I've learnt into practice for my team's
benefit." Magdalena Stratford,
"Tracey draws you in very quickly. Her workshop made me think
about my approach to both staff and customers. I wouldn't
change anything about it - it's been great!" Sue Egan,
"I was lucky enough to engage in a coaching and mentoring course
with Tracey when I was an advisor and the tools I was able to take
away were priceless. I was given a whole new perspective on how to
support my clients and had my eyes opened to skills I thought I was
good at and how much better I could be. As a result my clients
gained so much more from our meetings and my levels of achievement
and job satisfaction increased with every client success. I still
use tools learned daily and can reflect on the use of my support
with far more insight now. Thank you!" Vicky
Trehorel, Back to Work Recruitment Officer at States of
"Tracey's workshops made my mind move!"
Dawid Roszczenko, Romerils
"Tracey, a huge thank you from my team. You were right about the
leap of faith required to do this exercise but I'm pleased we did!
There is already more trust within the team and an action plan! A
great first step - thank you again." Ross Youngs, Head of
Client Development, at BNP Paribas Securities Services
"I would definitely recommend coaching with Tracey
as it's been really beneficial. I like how she picks up on
everything, even the little things, like phrases I use and gestures
I make which I wasn't aware of, and that's been really useful. Her
probing questions have made me think about things differently,
explore new ideas and make changes. There has been an additional
benefit in that I have been able to impliment some of what Tracey
has done for me, with my team. Also, it's useful that Tracey is
independant." Julie Mullane, Spoor and
"It is a blessing that Tracey came to Mauritius. She made us
realise how we can improve in many ways and get out of our comfort
zone and be a winner in life." Osman Dolip,
"I have attended 2 group sessions and had 2 individual coaching
discussions with Tracey. I feel I have taken in a lot of
positive information in each one. More sessions would be much
appreciated." Abdool Jhumka, Director,
"As well as being useful, I really enjoyed our coaching
discussions and genuinely felt the benefit of the 'Support v
Challenge' approach. Tracey's bespoke Stakeholder Feedback Exercise
was invaluable, in getting honest feedback from peers. As a result,
I have made a number of changes and the results have been noticed!"
Mark Herridge, Chief Cloud Operations Officer, Calligo
In-house Workshops: Coaching Skills for Managers
and Team Leaders
"Tracey's 'Coaching Skills for Managers' training has been one
of the best programmes we've delivered for our Team Leaders. The
feedback has been excellent and the results are tangible!"
Gary Millns, Social Security, States of Jersey
"I really enjoyed this training. Tracey is clearly an excellent
coach and is really passionate about her subject. I'm really
looking forward to developing my skills in this area. Thank you!"
"Tracey's 'Coaching Skills for Managers' programme delivered
above and beyond my expectations. I learnt a lot about myself, and
my Values. I've had coaching training before ('Harvard') but this
one tops it!" Christophe Ait-Elhad
"Tracey's knowledge of her subject is excellent. She offered a
good balance of Support and Challenge, and shared additional
coaching tools with the more confident coaches, to develop them
further. I felt that I grew in the training and that my personal
coaching style has developed." Shelley Regal
"Tracey's subject knowledge is excellent and
she got the balance between Support and Challenge just right. She
is a really engaging trainer, who was energetic and kept everyone
'in the room'." Dave Auffret
"The material and content of this course was very relevant to my
role. The nice, fast pace was refreshing! All of the sessions were
insightful: both for learning to be a better coach, but also in
being coached. I definitely have a lot to take back to my
team!" Tracy Duncan
"The course was very good and the content was useful. It was a
good mix of theory and practical." Craig Honey
Feedback on Individual Coaching Programmes
"Tracey enables her clients to open up and be very honest in
professional discussions, whcih results in better ways of working.
Coaching wiht Tracey has been very useful and i would definitely
recommend her." Tim Hubert, MD, Victor Hugo Ltd
"Tracey is great at understanding people and getting the best
out of circumstances. I would fully recomend Tracey for any staff
development or team harmony / support services." Mark
Palfry, Director, Garenne Group
"My lack of familiarity with coaching made me a bit sceptical
going into this, but it's been a very positive experience which
I've got great value from. I would certainly recommend coaching
with Tracey to anyone who would welcome an opportunity to evaluate
their performance and raise their self-awareness: she is very easy
to work with but also very professional. She is good at probing and
making you think. Her office in the centre of St Helier is a very
calming environment which encourages open dialogue and reflection."
"As the only female on our board, I had been unsure as to
whether my voice was really being heard. Coaching with Tracey has
given me new tools. There have been real benefits: for example,
people asking my opinion or referencing me at high-level
discussions, which are really positive outcomes."
"Working with Tracey has been really good! It's helped me to
step out of my 'Julie Settle' box and get an outside
perspective. As a result, I am more focussed, more efficient
in the office and more prepared to ask myself important questions
eg "Why am I doing that?" I now think things through a
lot more, which leads to better preparation and a clearer idea of
what I want to achieve. I would definitely recommend working with
Tracey, especially if you are a sole trader / self-employed and
don't have the luxury of a support team.
Julie Settle, the Event Company
"I cannot recommend Tracey highly enough! I requested the
sessions with Tracey on the strong recommendation of a friend
and I am so glad that I did. I understood that a Coach
is not there to give advice - or to tell you what to do - but to
enable you to reach your own decisions. With Tracey this is
done in a fun and structured manner and is certainly very
It was great to speak with someone 'neutral' who really wants to
make sure that you explore all your options, make your own
decisions and are happy with them. Whilst some of the
challenges / questions Tracey put to me were 'hard-hitting' this
was great because friends and family are often too close to be able
to make you think in such a different way.
I found myself questioning things such as my beliefs and values
and this really made me think outside my own little 'comfort zone'
(not just during the sessions, but as I went about my daily life
too). I became more 'aware' of myself and 'what makes me
I feel I have gained a wonderful insight, clarity and new
perspective on my life, and am now able to research my options
with all the right tools to help me reach MY GOAL.
Thank you Tracey."
Janet Dunne RIP, February 2014
"I have found the coaching sessions with Tracey very
beneficial. In being encouraged to reassess the way in which I
handle my workload and interact with my colleagues, I have regained
focus and am more willing to delegate. As a result, I have more
time for creative thinking, which enables me to meet business
challenges in a more robust and dynamic
Matthew Costard • Spoor &
"After seeing Tracey present at a CIPD event, we asked if she
could help with our Management Development Programme. Tracey picked
up on our brief very quickly and created, then delivered, a
focussed, engaging session for our team of 12. The feedback was
very positive and, more importantly, triggered a good level of
self-analysis regarding management behaviour individually and as a
We have subsequently re-engaged Tracey's services for more
specific in-house coaching followed by individual one 2 one
sessions for each of our Management team. This was really powerful
and hugely valuable for each member of the team. Enabling Managers
to achieve clarity on their individual concerns and priorities as
well as coaching improvement techniques is something Tracey has
done really well for us.
Tracey has a pragmatic, down to earth approach but delivers high
quality, professional, insightful and engaging workshops. Try
Paul Kell, Group COO, Jacksons CI
"Tracey has a disarming style that
is relaxing yet completely focused upon the specific issues that I
wanted to address, using open questions and honest feedback in
pursuing the issue until it was resolved. Through Tracey's
coaching skills and perceptive observations, I arrived at some
truly remarkable insights into myself, which continue to guide the
way I work, long after the programme ended. Her insights gave me
the confidence to believe that what I was doing was right for me
and my style. Some techniques opened my eyes in other ways that I
really had not expected, with remarkable results.
Jeremy Rothwell, Director, Palladium
"Having time to step back from our roles in order to see the
bigger picture and plan and deliver the best services possible for
the future is very much a luxury in Health. We were
determined to get the absolute most out of the little time we had
available and so decided to bring Tracey on board to assist us with
planning our time and efforts to ensure we optimised our
What we ended up with has been invaluable perspective and focus;
with the fundamental gain of us all getting to a point of complete
clarity via the shortest route possible.
We are extremely grateful to Tracey who also acted as an
inspirational and motivational speaker to our whole
department. We are now working on putting all the insight
gained into current practice and future service development - a big
thank you to Tracey from the entire Physiotherapy Team".
Chris Sanderson & Julia Morris - States of Jersey
"An extremely valuable 3 hours and an excellent workshop. Tracey
has played an instrumental role in enabling the group to identify
areas for optimising their performance. She helped the team to
identify issues and solutions and a mechanism for realising change.
Her pragmatic and focused approach has helped us move forward in a
positive, cohesive manner and we are beginning to reap the rewards
of her input.
My team thoroughly enjoyed the experience. Tracey was superb in
her delivery and bringing the ideas to life, and even the more
critical members of my team have committed to exploring the
concepts. Tracey's facilitation and insights into what makes us
'tick' really made the afternoon a success."
Adrian Murphy, Group
Financial Controller, Jersey Post
"Being part of a management team that had recently grown
considerably, it was gratifying that our Directors invested in an
afternoon out of the office so that we could explore our group
dynamic and have frank discussions about motivating our teams.
Tracey kept us focused, engaged (and often amused) throughout what,
if we followed more traditional 'management training' could
otherwise have been a long afternoon. Following this group session,
which I found very enlightening, I was offered a one to one session
On a personal level it was so helpful to remove myself from the
workplace for just an hour and speak to someone who could focus my
perceived worries and help me to find positive changes by using
excellent coaching techniques. Tracey was very welcoming and put me
at my ease immediately, which resulted in me vocalising thoughts
that were causing me concern and which I had not really
acknowledged previously. Tracey guided me to reach conclusions as
to how I could stop these concerns affecting my behaviour and
impacting on others around me. By helping me to arrive at the
positive changes I thought needed to be made, rather than simply
telling me what I needed to do, Tracey enabled me to commit more
fully to the process.
I left the session with a better understanding of how my
behaviour can influence both my own team and other colleagues, and
would recommend Tracey's coaching methods whole heartedly."
Claire Kelly, Basel
"Following on from a very successful, motivating, thought
provoking and sometimes amusing afternoon's coaching session that
was held recently for Basel Managers I was very keen to accept a
one to one session with Tracey.
"This coaching has come up at exactly the right time and has
helped me to focus on what I believe should be the important
issues. It has provided me with confidence when needed, covered
areas that gave me guidance (even if not always in a format that
was within my comfort zone!) and has given me a platform to discuss
subjects outside of a work environment. All in all, it has been
really, really helpful. Thank you, Tracey!" Simon Murtagh,
Snr RM, HSBC PB
"The workshop was a really useful
experience and I shall use the 2 models Tracey showed us, to
clarify where I am going in my life." Martha
"The Life Audit exercise was
fascinating and has encouraged me to focus on areas where I
lack direction." Christine